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Returns & refunds

CAN I CANCEL MY ORDER?
Yes, as long as we have not started production of your artwork. This usually gives you a 2 hour window after placing the order. Often the item will be a stock item and canceling is not a problem. Just contact us immediately and we’ll do our best to cancel it and give you a full refund.

 

MY ITEM ARRIVED DAMAGED, OR I WAS SENT THE WRONG ITEM?
Every artwork is checked before being dispatched to ensure it’s up to the very best standards before being sent. But sometimes items can get damaged in transit. If this is the case, simply let us know at info@vreemd.shop and we’ll happily get a replacement sent out to you free of charge as part of our quality promise. It really helps if you send us a few photos of the damage or any other issues. 

WHAT IF I DON’T LIKE THE PRINT I ORDERED?
Just contact us within 28 days of receiving your order, and we’ll let you know how to return it. You’ll need to repack the item in the original packaging it came in and enclose any dispatch notes. Once it gets back to us, we’ll refund you. To be eligible for a refund, the print must be unmarked and in the same condition that you received it

WHAT IF I DON’T LIKE THE FRAMED PRINT I ORDERED?
All our frames are bespoke-made to order, as we match your print choice with the bespoke size, colour and finish you choose. So if you decide to return your frame, you’ll still be charged the production and delivery cost. This doesn’t affect your statutory legal rights

CONTACT INFORMATION
If you have any questions about the Policy please contact info@vreemd.shop

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